The Delivery Experience

The Vanguard Standard

At Vellium & Co, we believe the delivery of your vitality equipment should be as restorative as the technology itself. We partner exclusively with premier logistics specialists to ensure your investment arrives with the precision and care it deserves.

1. Our Fulfillment Tiers

To maintain our elite standard, we utilize two distinct delivery protocols based on the scale of your selection:

• The Curated Collection (Wellness Tech & Recovery Tools): Smaller high-performance items are dispatched via our Direct-to-Client network. These items are fully tracked and typically arrive within 3–5 business days following our standard 24-hour precision processing window.

• The Sanctuary Series (Saunas & Large-Scale Systems): Due to their specialized engineering, our flagship units require Premier Handling. These items are delivered via a scheduled appointment. You will receive a personal consultation from our logistics team to coordinate a delivery window that aligns with your schedule.

2. White-Glove Installation

For select items within our Sanctuary Series, we offer an Elite Installation Service. This "White-Glove" experience includes:

• Room-of-choice placement by a specialized two-person team.

• Professional assembly and calibration of your equipment.

• Full removal and eco-conscious disposal of all transit packaging.

• Please note: Installation availability and fees vary by product and will be clearly presented at your point of selection.

3. Precision Tracking & Security

Every Vellium & Co shipment is a high-value asset. You will receive a Digital Tracking Passport via email as soon as your order leaves the facility, providing real-time updates on its journey to your sanctuary. A signature from an adult (18+) is required for all deliveries to ensure the security of your investment.

4. Inspection & Guarantee

Upon arrival, we invite you to inspect your item alongside our delivery partner. In the unlikely event of transit-related discrepancies, please note them on the delivery receipt or contact our Client Care Team within 24 hours at customersupport@vellium.co.uk